How an AI Receptionist Works
From the moment a customer contacts your business until the interaction is completed and recorded — Redova AI provides 24/7 call answering and website chat that captures leads, books appointments, follows up and keeps your team in control.
Customer to CRM, automatically.
Eight steps, handled for you.
A Customer Contacts Your Business
Customers can call, use website chat, or submit an inquiry.
Redova AI Responds 24/7
The AI receptionist responds naturally and professionally using your business's information, services, hours, policies and instructions.
Understands & Captures the Request
Redova collects relevant customer details and determines what the customer needs.
Qualifies & Routes Leads
Based on rules your business sets, Redova can qualify inquiries and route important opportunities or requests to the appropriate team.
Books Appointments
When appropriate, Redova checks connected calendar availability and schedules appointments or consultations.
Automatically Follows Up
Customers can receive confirmations and follow-ups through SMS or email.
Everything Goes Into the CRM
Contact information, conversations, appointments, lead details and follow-up activity are organized in the CRM so you can manage opportunities from one place.
Your Team Stays in Control
Redova can notify staff and route or escalate conversations according to your instructions. Your business remains in control of its customers and workflow.
What powers each step.
An AI receptionist for businesses that combines 24/7 call answering, website chat, appointment booking and automated follow-up in one platform.
AI Voice Receptionist
Answers phone calls 24/7 with a natural, professional voice configured around your business, so callers reach help instead of voicemail.
Website Chat
Chats with website visitors, answers common questions and captures their details at any hour.
Appointment Booking
Checks connected calendar availability and books appointments or consultations where booking is configured.
Lead Capture
Collects names, contact details and the reason for each inquiry on every call and chat.
CRM
Saves contacts, conversations, appointments and lead details to your CRM through your configured workflows.
Automated SMS & Email Follow-Up
Sends confirmations and follow-ups so every inquiry keeps moving without manual effort.
Notifications
Alerts your staff about new leads, bookings or important requests according to your rules.
Human Handoff
Routes or escalates conversations to your team when a person is needed, based on your instructions.
Everything in one workspace.
An interface preview of how conversations, leads, appointments and analytics could come together. Sample data shown.
Conversations
1,248
Calls Answered
612
Leads Captured
187
Appointments
94
Avg. Response Time
1.2s
Interface preview with sample data. Figures shown are illustrative and are not Redova AI customer results.
How it works in your industry.
Healthcare
Handle routine inquiries and scheduling requests while routing clinical questions to staff.
Learn more →Healthcare Staffing Agencies
Capture candidate and facility inquiries and route them to the right recruiter.
Law Firms
Support client intake, consultation booking and routing — without giving legal advice.
Learn more →Hotels
Answer guest questions about rooms, amenities and hours, and capture booking inquiries.
HVAC / Home Services
Capture urgent and after-hours service requests and book service visits.
Learn more →Real Estate
Respond to buyer and seller inquiries, capture details and schedule showings.
Other Service Businesses
Any business that relies on calls, inquiries and appointments can put Redova AI to work.
How AI receptionists work — common questions.
How does an AI receptionist work?
Redova AI answers calls and website chats using your business information, understands what the customer needs, captures their details, and — based on your rules — books appointments, routes the inquiry, sends follow-ups and saves everything to your CRM.
Does Redova AI provide 24/7 call answering?
Yes. Redova AI answers calls and chats around the clock, including evenings, weekends and holidays, so customers reach help instead of voicemail.
Can it book appointments automatically?
Yes, when a calendar is connected and booking is configured. Redova checks availability and schedules appointments or consultations; otherwise it captures the request for your team.
How does the AI receptionist connect to a CRM?
Leads, conversations and appointments are saved to your CRM through configured workflows. Available connections are confirmed during setup.
Can calls be transferred to my team?
Yes. You decide when conversations are routed or escalated to staff, and Redova follows those instructions.
Will my business stay in control?
Yes. You set the information, rules, routing and follow-up behavior, and can review conversations and records at any time.
Your Customers Are Calling.
Make Sure Someone Always Answers.
Discover how Redova AI can transform the way your business communicates.